Shipping + Returns

Please allow 5-7 days for the production of your item(s). In the interest of reducing waste we only keep limited stock of each item so yours may need to be made to order. Of course if your item is in stock it will be shipped immediately.

 

Packaging

We carefully package each item to ensure it arrives to you safely. All our packaging is recyclable so please dispose of it thoughtfully.

 

Shipping within New Zealand

We are currently offering free shipping within New Zealand!

All items will be sent via ParcelPost Tracked or Pass The Parcel, please allow up to 3 days for delivery once your package has been shipped.

 

International orders

Prices are in NZ Dollars visit www.xe.com for latest rates

All items will be shipped via DHL Express

Australia

We are currently offering free shipping on all orders to Australia! 

Asia

  • Orders under $150.00 = $25.00 Flat Rate

  • Orders over $150.00 = FREE with code FREE150 at checkout!

North America, UK and Europe

  • Orders under $150.00 = $30.00 Flat Rate

  • Orders over $150.00 = FREE with code FREE150 at checkout!

Rest of world

  • Orders under $150.00 = $50.00 Flat Rate

  • Orders over $150.00 = FREE with code FREE150 at checkout!

 

Returns

Please choose carefully as we do not offer returns or refunds if you change your mind. 

Particular care is taken with each piece we produce to ensure it is of the highest quality. However if there is an issue please contact us as soon as possible and within 14 days.

Repairs

Hey we get it, accessories can be our constant companion and regardless of how well they’re made can take a beating! If your beloved Velvet Heartbeat has seen better days, lets talk and we’ll work out the perfect solution!